A Q&A with ComplyPortal’s Client Service Associate – James Miller

Describe your job in three words.

Social, challenging, rewarding

How did you get into your current role?

I have worked in Client Services and Account Management for over 10 years now. I previously worked in the Media intelligence and technology space but I wanted to move into focusing more on helping clients use technology and ComplyPortal is a fantastic place for me to do this.  

What is the best part of working for ComplyPortal?

I work in a small, very supportive team. I am joining the company at a very exciting time, and being part of the company’s journey and growth is a great opportunity.

What is your favourite part about your role?

I love doing software demos for potential clients and building long term and lucrative relationships. I really enjoy the journey of meeting with new clients, winning new business and providing impeccable service.

What are your thoughts on the role of technology and compliance?

I am learning just how important technology is, and should be in compliance. With ever changing rules and regulations, compliance is becoming harder to manage using the more manual processes that companies are still employing. To have software that digitises, automates and simplifies compliance tasks is becoming more and more invaluable.

Do you prefer cats or dogs?

I had a cat and now have a dog. If I had to choose it would be cats but it’s a very close call.

What do you enjoy doing outside of work?

Spending time with my family, watching Crystal Palace often lose at football, and playing golf.

What three things would you bring to a desert island?

My family, a fishing rod and my golf clubs

Find out more about our company and the ComplyPortal platform at: https://complyportal.uk

About ComplyPortal:

First developed in 2011 by compliance professionals for compliance officers, ComplyPortal offers workflow, automation, and several modules to help firms with control and regulatory compliance monitoring.

ComplyPortal simplifies financial services regulatory compliance management on an easy-to-use cloud-based comprehensive compliance platform. It enables compliance officers, risk officers and senior management to keep track of their firm’s regulatory responsibilities and workflows. Our platform includes the following modules, among others:

  • Monitoring: a year-round schedule pre-populated with monitoring questionnaires to ease compliance processes.
  • Registers: lists controlled by the Compliance officer, but easy for staff to view.
  • Risk: map and control risk areas to effectively identify and manage risk for your firm.
  • eKYC solution: perform comprehensive searches, including client identity verification, document authenticity, and more for a comprehensive KYC and AML approach