A Q&A with ComplyPortal’s Client Service Analyst

Describe your job in three words.

Challenging, Fun, Satisfying.

How did you get into your current role?

I was looking for an opportunity to test myself in a new environment and moving into compliance technology was an ideal opportunity to do so

What is the best part of working for ComplyPortal?

Working with a great team, where we are all available to help each other out—teamwork gets the job done.

What is your favourite part about your role?

Creating something that exceeds a client’s expectations and knowing that we’ve left them satisfied with their experience of the ComplyPortal platform.

What are your thoughts on the role of technology and compliance?

We know that compliance spans tasks that are challenging and complex, and others that are straightforward but time-consuming. Technology plays a very important in simplifying certain tasks and processes to ensure that compliance staff have more time to spend on the more complex tasks that form part of day-to-day jobs.

What is one aspect of compliance management that you would like to improve?

Moving away from offices full of paperwork—the more processes we can digitise, the more efficient control and management of these documents and compliance processes will become.

What is the best compliance advice you were ever given?

Compliance is a large animal—do not try to eat it all in one bite.

Do you prefer cats or dogs?


What do you enjoy doing outside of work?

Sports, Martial Arts, Cinema.

What three things would you bring to a desert island?

My wife, our child, and a laptop with available Wi-Fi.

About ComplyPortal:

First developed in 2011 by compliance professionals for compliance officers, ComplyPortal offers workflow, automation, and several modules to help firms with control and regulatory compliance monitoring.

ComplyPortal simplifies financial services regulatory compliance management on an easy-to-use cloud-based comprehensive compliance platform. It enables compliance officers, risk officers and senior management to keep track of their firm’s regulatory responsibilities and workflows. Our platform includes the following modules, among others:

  • Monitoring: a year-round schedule pre-populated with monitoring questionnaires to ease compliance processes.
  • Registers: lists controlled by the Compliance officer, but easy for staff to view.
  • Risk: map and control risk areas to effectively identify and manage risk for your firm.
  • eKYC solution: perform comprehensive searches, including client identity verification, document authenticity, and more for a comprehensive KYC and AML approach