Firms must maintain a strong and robust Consumer Duty Framework, embedding the Duty into their ongoing operations and meeting the FCA’s expectations for delivering good outcomes for retail customers.

A big part of this framework is documentation. Our expert consultants at Complyport have created ready to use Consumer Duty Documents, to help your firm create that strong framework that the FCA is expecting to see going forward.

Complyport Director, Simon Chapman says:

“The FCA has made it very clear that it expects all firms to have fully assessed the impact of the Consumer Duty on their businesses and firms will be expected to be able to prove that they have considered each step of the process, even where they are only lightly impacted or not impacted at all.  Having a robust framework is an essential step in being able to demonstrate to the FCA that due consideration has been given to this key piece of consumer protection and, where appropriate, firms are strongly advised to ensure that the Duty is part of the DNA of their businesses.”

At ComplyPortal, we have the following Documentation available to help your firm remain compliant around the new Consumer Duty: